Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by solekey. By utilizing our services, you agree to the terms set forth in this policy. This policy is designed to ensure clarity and fairness for both solekey and our users.

Scope and Applicability

This policy applies to all users of solekey who purchase services related to solekey registration, hosting, and any other associated services. It is applicable to all transactions conducted through our website, regardless of the user's location within the United States.

Definitions

  • Refund: A reimbursement of funds paid by the user for services rendered.
  • Service: Any product or service provided by solekey, including but not limited to solekey registration and web hosting.
  • User: Any individual or entity that accesses or uses the services provided by solekey.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the service purchased is not delivered as described or is defective.
  • If the user cancels the service within 30 days of purchase, provided that the service has not been utilized.
  • In cases of billing errors or unauthorized transactions.

2. Non-Refundable Services

The following services are non-refundable:

  • Fees for solekey name registrations after the 30-day period.
  • Any service that has been fully rendered or utilized.
  • Renewal fees for solekey registrations or hosting services.

3. Refund Process

To request a refund, users must:

  1. Contact our customer support team at [email protected] within the eligibility period.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Return any materials or documentation related to the service, if applicable.

Refund requests will be reviewed within 14 business days, and users will be notified of the decision via email.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the terms outlined in this policy.

Limitations and Disclaimers

solekey shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Refunds are limited to the amount paid for the service and do not include any additional fees or costs incurred by the user.

Data Protection/Security

solekey is committed to protecting the privacy and security of our users' information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

solekey reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: solekey
  • Phone: +12082987099
  • Email: [email protected]
  • Address: Empire State Building, 350 Fifth Avenue, Floor 7, Office 97, New York, NY 10118, USA

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State in which solekey operates, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the appropriate courts located within that jurisdiction.